Frequently Asked Questions
Find answers to commonly asked questions about our products and policies.
Still have questions? Contact us at hello@whimsicalthings.ca and we will be happy to assist you.
SHIPPING
When will my order ship?
Orders ship within 5 business days. You will receive an e-mail confirming shipment and containing your tracking number. Please check your junk mail folder.
If 5 business days have passed and you haven’t received shipping confirmation, please get in touch with us at hello@whimsicalthings.ca and we will be happy to assist you.
Please refer to our complete Shipping policy for additional details and information.
Do you ship to PO Boxes?
We do not. Please ensure not to use a PO box address when finalizing your order. Orders cannot be edited or changed once they are placed.
CANCELLATIONS AND RETURNS
Our complete Refund policy can be seen here.
Can I cancel my order?
If your order hasn’t shipped yet and you wish to cancel, please get in touch with us as soon as possible at hello@whimsicalthings.ca.
We work hard to ship orders as soon as possible so we can't guarantee we will be able to cancel it.
If your order has already shipped, please see our refund/return policy for instructions.
Cancelled orders are subject to a 2% transaction fee.
Can I change my order?
Canadian orders can be changed prior to shipping. Please contact us to request assistance at hello@whimsicalthings.ca
Unfortunately USD orders cannot be changed/edited once they are placed, which means we cannot add/remove items without cancelling the entire order and starting a new one. This is a Shopify rule that we cannot change and we apologize for the inconvenience. We can however combine shipping on separate orders if none of them has shipped yet. Please get in touch with us via email at hello@whimsicalthings.ca if you require changes to your order so we can find the easiest solution.
Can I return my order?
We accept returns within 14 days as long as the item remains in its original condition, with all packaging and tags still attached. Return shipping costs are the responsibility of the customer. Initial shipping costs are non refundable and will be deducted from your refund amount. Purchases that received "free shipping" will have a shipping fee deducted from the return amount.
If you wish to initiate a return, please contact us at hello@whimsicalthings.ca so we can provide a return authorization number and give you an exact breakdown of your return amount.
Refunds are issued once the item is received and inspected by us.
I received a defective item, how do I return it?
We apologize for the inconvenience and will assist you in completing a return with a full refund for free. Although all our products go through 2 quality control inspections prior to shipping, sometimes things can be missed.
In the event you receive a defective item please report it to us within 48h of receipt by e-mailing hello@whimsicalthings.ca with the subject line "DEFECTIVE ITEM".
We will ask you to send photos and/or videos of the defect and provide you with a free return label.
Defective items are eligible for a full refund.
PLAYSILKS
Are your playsilks made of real silk?
Yes! Not only are they real silk, but they are also the highest quality silk available on the market today: 6A Grade.
Silk is graded A, B, or C quality with A being the highest and purest. The threads have a pearlized white colour and its strands are long and very strong when compared to the lower quality varieties. Grade A silk is further divided into A, A2, A3, A4, A5, and A6, with A6 being the absolute highest quality available. We are proud to offer you 6A grade playsilks.
What type of silk are your playsilks made of?
100% Habotai mulberry silk. Let’s split up the explanation in 2 parts:
Mulberry silk – The highest and finest quality of silk available on the market. The name “mulberry” comes from the food that the silkworm eats. Mulberry silk threads are the best in the world. They are stronger, smoother, and more uniformly coloured than other varieties, resulting in more beautiful vibrant colours, and stronger finished products.
Silk Habotai is the actual type of silk fabric weave we offer. It is a plain weave silk that’s renowned for its light weight, sheen, and softness. It is traditionally used to make kimonos and nowadays is also commonly used for various other garments.
What is your silk weight? Is it strong enough for my kids to play with?
8 Momme – Momme (mm) is a unit traditionally used to measure the weight of silk fabrics. We have chosen 8 momme as the perfect weight for our playsilks as it gives them strength yet maintains the desired lightness and sheer.
Are your playsilks safe for my kids?
Our Playsilks are Oeko-Tex Standard 100 certified, class I. That is one of the world’s best known labels for textiles tested for harmful substances. That means they are certified harmless for human health. You can find our verifiable certificate number on your product label. For more information visit the OEKO-TEX® website.
Where are your playsilks made?
They are made in China, by a traditional silk manufacturer that adheres to the most stringent quality and safety standards, while respecting and acknowledging its ancient historical value for the Chinese culture.
Chinese silk is known through history as one of the most luxurious and interesting fabrics ever made. The silk thread was accidentally discovered by Chinese Empress Leizu (also known as Xi Ling Shi) in the Neolithic China within the Yangshao culture (4th millennium BCE), and has since held very high value.
We are very proud to have partnered with a responsible organization that values social and environmental responsibility and is extremely proud of the product they make.
How can I wash my playsilks?
Please refer to our Care Instructions page for detailed directions.
MINKY BLANKETS
What are your blankets made of?
Our blankets are made of double sided, single layer royal minky fabric. Royal minky is known for its luxurious softness and comfort. We chose what is in our opinion the perfect thickness and plush to offer a lightweight option for play but also incredible comfort for napping and lounging.
Why are your blankets white on the back?
This was an intentional decision after working with several different prototypes. We opted for a single layer blanket to keep it light enough for little ones to play with, easily carry it around, and build forts with. Being a single layer fabric meant we were limited in dyeing the back. Our blanket face has vibrant detailed prints that are colourfast and extremely comfortable to the touch. Our blankets back offer the same comfort but cannot be dyed without damaging the delicate minky fibres and compromising the longevity and comfort of the final product.
Double layering it, although also resulting in a beautiful product, produced a much heavier piece that limited some children’s ability to play with it. At Whimsical Things we are all about keeping your child’s imagination running completely free and including all children in play, no matter their ability.
Are they safe for my child?
Whimsical Things play blankets have been carefully designed for playtime with comfort and safety in mind. Our blankets are Oeko-Tex 100 certified, meaning no harmful substances were used in the manufacturing process and the final product is harmless to human health.
WOODEN PLAYCLIPS
What are your playclips made of? Are they safe?
They are hand made of natural pine wood that's FSC certified, and finished with a clear water based protective lacquer, our play clips adhere to ASTM F963 safety standards and are safe for your child. The elastic bands are made of natural rubber.
Where are they made?
Our playclips are made in China, by a company specializing in Waldorf and Montessori toys.
There was a smell when I first opened the package. What was that?
That is the smell from the natural rubber bands. This is common in natural rubber products and tends to go away with use.